Tracking used membership benefits

How to set up and use counters so you can monitor the use of membership rewards

Massimo Sirolla avatar
Written by Massimo Sirolla
Updated over a week ago

After signing up to Loyalzoo's Subscriptions & Handsfree Payments, you may want to keep track of customers using the benefits on offer with your paid membership program.

The first step is to head to your admin dashboard

Tap on the "Membership Plans" tab and select "Counters"

Fill in the description of the counter and how many products or services can be redeemed. (If you offer unlimited products or services but would still like to keep track of used benefits simply leave the count blank.)

To associate a counter to a specific membership, be sure to associate the correct membership to the counter. This means you will only be able to track used benefits to those customers who have that specific membership set up.

If you would like to automatically check-in customers and track counters at check-in, be sure to check-mark the automatic increase tick box and use the instructions here to set up a customer-facing check-in.

Now your counters will be viewable inside the customer's profile only if they have an active membership. Every time a customer redeems a membership benefit simply tap the + button. If you have set up the auto-counter feature, the counter will increase automatically when the customer checks-in.

***The counter will set back to 0 each time the customer pays their recurring membership fee. 

A list of used benefits will be viewable in the customer's transactions history

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