Refunding a recurring payment

If you have made a mistake in a customers billing cycle & need to perform a refund. Head to the Loyalzoo admin dashboard

  1. Tap on the Reports tab
  2. Select "Payment Transactions" tab in the left hand control panel
  3. Enter a date range at the top of the page
  4. Choose the payment you wish to refund
  5. The red arrow on the side of the payment will give you the option to refund
  6. Confirm the refund

Finding a one-time or recurring payment Order ID:

If you need to find the Order ID associated to a payment when providing a refund, follow the steps below:

1.  Head to the Memberships and Recurring Payments dashboard
2. Tap on the reports tab and select Payment Transactions
3. Select a date range
4. The order ID associated to each payment will be available by scrolling to the right of the page


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