# Loyalzoo Help Center

> Learn more about Loyalzoo

## English

### FAQ

- [Pricing & how to get started](http://help.loyalzoo.com/en/articles/7136333-pricing-how-to-get-started.md)
- [My Clover keeps crashing / I'm only seeing a white screen](http://help.loyalzoo.com/en/articles/7903527-my-clover-keeps-crashing-i-m-only-seeing-a-white-screen.md)
- [Can I get a demo?](http://help.loyalzoo.com/en/articles/7146590-can-i-get-a-demo.md)
- [Can you upload my customer data?](http://help.loyalzoo.com/en/articles/7155899-can-you-upload-my-customer-data.md)
- [How to reactivate your Loyalzoo account](http://help.loyalzoo.com/en/articles/7202058-how-to-reactivate-your-loyalzoo-account.md)
- [Are there reports available?](http://help.loyalzoo.com/en/articles/7150660-are-there-reports-available.md): Were to find customer and transaction reports and how to export them
- [Do customers need to download an app?](http://help.loyalzoo.com/en/articles/7146666-do-customers-need-to-download-an-app.md)
- [Has my promotion been sent?](http://help.loyalzoo.com/en/articles/7176181-has-my-promotion-been-sent.md)
- [Can I get more promotions?](http://help.loyalzoo.com/en/articles/7202042-can-i-get-more-promotions.md)
- [I forgot my logins...](http://help.loyalzoo.com/en/articles/7135215-i-forgot-my-logins.md): How to log in to your Loyalzoo account
- [My system seems slow, what can I do?](http://help.loyalzoo.com/en/articles/7150630-my-system-seems-slow-what-can-i-do.md)
- [How do I cancel?](http://help.loyalzoo.com/en/articles/7135973-how-do-i-cancel.md)
- [The customer-facing screen does not show up on my Clover](http://help.loyalzoo.com/en/articles/7176460-the-customer-facing-screen-does-not-show-up-on-my-clover.md)
- [Birthday Rewards](http://help.loyalzoo.com/en/articles/7940857-birthday-rewards.md)
- [How do I refund my customer?](http://help.loyalzoo.com/en/articles/7150621-how-do-i-refund-my-customer.md)

### Digital Loyalty \(Rewards program\)

- [What rewards should I set up for my loyalty program?](http://help.loyalzoo.com/en/articles/76017-what-rewards-should-i-set-up-for-my-loyalty-program.md): How to decide what rewards would best suit your business's loyalty program
- [How to apply branding to your loyalty program](http://help.loyalzoo.com/en/articles/1148852-how-to-apply-branding-to-your-loyalty-program.md): Looking to increase brand awareness? Now your customers will be able to associate your brand with your new loyalty program
- [How to promote your loyalty program](http://help.loyalzoo.com/en/articles/77693-how-to-promote-your-loyalty-program.md): Images to help promote your loyalty program on your website or social media.
- [Popular loyalty reward examples](http://help.loyalzoo.com/en/articles/8283498-popular-loyalty-reward-examples.md): Our Digital Loyalty has many merchants who have set up rewards respective to their industry, here's a few examples of successful rewards!
- [Branded Web App](http://help.loyalzoo.com/en/articles/8989223-branded-web-app.md): Learn how customers can install your own branded app
- [Clover customer-facing check-in](http://help.loyalzoo.com/en/articles/5577297-clover-customer-facing-check-in.md): How to use a customer-facing screen so customers can enter their own details to sign-up and check in to your loyalty program
- [How to set up your Digital Loyalty program \(Clover\)](http://help.loyalzoo.com/en/articles/425079-how-to-set-up-your-digital-loyalty-program-clover.md): A complete guide to setting up your Digital Loyalty program on Clover including staff training materials
- [Automatic application of rewards and promotions](http://help.loyalzoo.com/en/articles/5366020-automatic-application-of-rewards-and-promotions.md): How to automatically apply promotional discounts and loyalty rewards into customer orders
- [Automatic loyalty points on Clover](http://help.loyalzoo.com/en/articles/5311903-automatic-loyalty-points-on-clover.md): How to issue automatic loyalty points via your Clover POS
- [Awarding points using the Clover Customers app](http://help.loyalzoo.com/en/articles/1384875-awarding-points-using-the-clover-customers-app.md): How to use the Customers app with Clover to start an order and give loyalty points
- [Issuing loyalty points using the Orders, Dining and Tables app \(Clover\)](http://help.loyalzoo.com/en/articles/1567496-issuing-loyalty-points-using-the-orders-dining-and-tables-app-clover.md): How to start an order via the Orders, Dining or Tables app on Clover and awarding customers points
- [Modify automatic points \(Clover and Epos Now\)](http://help.loyalzoo.com/en/articles/844680-modify-automatic-points-clover-and-epos-now.md): Learn how to change the number of points automatically given for certain inventory items
- [Loyalzoo integration with YourMenu](http://help.loyalzoo.com/en/articles/9774394-loyalzoo-integration-with-yourmenu.md): Seamless online & in-store loyalty for Clover POS
- [How to set up your Digital Loyalty program \(Epos Now\)](http://help.loyalzoo.com/en/articles/425083-how-to-set-up-your-digital-loyalty-program-epos-now.md): Learn how to set up and launch your loyalty program on your Epos Now till
- [Automatic loyalty points on Epos Now](http://help.loyalzoo.com/en/articles/5312192-automatic-loyalty-points-on-epos-now.md): How to award automatic loyalty points from your Epos Now till
- [Adding the Loyalzoo software to your Epos Now till](http://help.loyalzoo.com/en/articles/1163691-adding-the-loyalzoo-software-to-your-epos-now-till.md): To make your loyalty customer list viewable from your Epos Now till you will need to adjust some settings
- [How to set up your Digital Loyalty program \(Standard\)](http://help.loyalzoo.com/en/articles/1490804-how-to-set-up-your-digital-loyalty-program-standard.md): A complete guide to setting up your Digital Loyalty program including staff training materials
- [How to install Loyalzoo on a device or EPOS](http://help.loyalzoo.com/en/articles/420297-how-to-install-loyalzoo-on-a-device-or-epos.md): A guide on how to set up Loyalzoo on your computer, tablet or point-of-sale system
- [Install Loyalzoo on a legacy point-of-sale](http://help.loyalzoo.com/en/articles/422446-install-loyalzoo-on-a-legacy-point-of-sale.md): Learn how to install and run Loyalzoo on a Windows-based touch screen till system
- [How to set up your Digital Loyalty program \(Shopify\)](http://help.loyalzoo.com/en/articles/5626348-how-to-set-up-your-digital-loyalty-program-shopify.md): A complete guide to setting up your Digital Loyalty program on Shopify including staff training materials
- [Adding the Loyalzoo software to your Shopify POS](http://help.loyalzoo.com/en/articles/5775569-adding-the-loyalzoo-software-to-your-shopify-pos.md): To make your loyalty customer list viewable from your Shopify POS you will need to adjust some settings
- [How to set up your Digital Loyalty program \(MX POS\)](http://help.loyalzoo.com/en/articles/14086852-how-to-set-up-your-digital-loyalty-program-mx-pos.md): A complete guide to setting up your Digital Loyalty program on MX POS including staff training materials
- [How to register customers to your loyalty program](http://help.loyalzoo.com/en/articles/4933096-how-to-register-customers-to-your-loyalty-program.md): Find a way that suits your business to sign customers up to your loyalty program
- [Apple and Google Wallet Passes](http://help.loyalzoo.com/en/articles/6660998-apple-and-google-wallet-passes.md): Learn how customers can set-up Apple and Google Wallet Passes for a completely digital solution
- [Register customers to your loyalty program using a QR code](http://help.loyalzoo.com/en/articles/5311803-register-customers-to-your-loyalty-program-using-a-qr-code.md): How to set up a QR code so customer's can check-in and sign up to your points-based loyalty program easily
- [How to get customers to register from a customer-facing tablet](http://help.loyalzoo.com/en/articles/492777-how-to-get-customers-to-register-from-a-customer-facing-tablet.md): Set up Loyalzoo on a customer-facing tablet so that customers can check themselves in at your store
- [Sign-up customers using receipts \(Clover, GoDaddy Poynt, and MX POS\)](http://help.loyalzoo.com/en/articles/9083846-sign-up-customers-using-receipts-clover-godaddy-poynt-and-mx-pos.md): How customers can sign-up and receive points via a QR code on the receipt
- [Updating a customers points balance](http://help.loyalzoo.com/en/articles/418957-updating-a-customers-points-balance.md): How to correct customer point balance errors
- [Issuing manual points to customers](http://help.loyalzoo.com/en/articles/875661-issuing-manual-points-to-customers.md): How to award points manually on your point-of-sale
- [Redeeming a customer's reward](http://help.loyalzoo.com/en/articles/1382448-redeeming-a-customer-s-reward.md): How to redeem a customer's reward once they reach a set reward target
- [How to delete or merge customers](http://help.loyalzoo.com/en/articles/418926-how-to-delete-or-merge-customers.md): If you have created a customer by mistake or duplicates in your customer list, here's how to remove or merge those accounts.
- [Editing a customer's details](http://help.loyalzoo.com/en/articles/1382540-editing-a-customer-s-details.md): How to edit a members profile including their name, contact details, and adding a note
- [Viewing a customer's transaction history](http://help.loyalzoo.com/en/articles/952718-viewing-a-customer-s-transaction-history.md): How to view the transaction history of a customer
- [Your loyalty program and General Data Protection Regulations](http://help.loyalzoo.com/en/articles/1938162-your-loyalty-program-and-general-data-protection-regulations.md): Your requirements when using Loyalzoo Digital Loyalty and complying with GDPR in-store
- [Giving loyalty points with e-commerce or online ordering systems](http://help.loyalzoo.com/en/articles/418946-giving-loyalty-points-with-e-commerce-or-online-ordering-systems.md): How to use Zapier to link your Loyalzoo account with other systems and automating loyalty points for online orders
- [Online points and rewards with Shopify](http://help.loyalzoo.com/en/articles/6551069-online-points-and-rewards-with-shopify.md): How to connect your Loyalzoo account to Shopify e-commerce \(no POS\) so customers can earn and redeem points online
- [Setting up online reward redemption](http://help.loyalzoo.com/en/articles/2517302-setting-up-online-reward-redemption.md): Giving your customers the ability to redeem rewards online
- [Advanced Online Reward Redemption - Wix](http://help.loyalzoo.com/en/articles/11730100-advanced-online-reward-redemption-wix.md)
- [Connecting Loyalzoo and BigCommerce \(Redemption\)](http://help.loyalzoo.com/en/articles/15960542-connecting-loyalzoo-and-bigcommerce-redemption.md)
- [How to set up your Digital Loyalty program \(Square\)](http://help.loyalzoo.com/en/articles/4172833-how-to-set-up-your-digital-loyalty-program-square.md): A complete guide to setting up your Digital Loyalty program on Square, including staff training materials
- [How to set up your Digital Loyalty program \(GoDaddy/Poynt\)](http://help.loyalzoo.com/en/articles/3608861-how-to-set-up-your-digital-loyalty-program-godaddy-poynt.md): A complete guide to setting up your Digital Loyalty program on GoDaddy/Poynt including staff training materials
- [How to set up your Digital Loyalty program \(SmartPay - Bronze\)](http://help.loyalzoo.com/en/articles/2371610-how-to-set-up-your-digital-loyalty-program-smartpay-bronze.md): A guide to setting up your Digital Loyalty program and using the Loyalzoo software
- [How to set up your Digital Loyalty program \(PAX Payment Application\)](http://help.loyalzoo.com/en/articles/4172858-how-to-set-up-your-digital-loyalty-program-pax-payment-application.md): A guide to setting up your Digital Loyalty program and using the Loyalzoo software
- [Track & Trace \(Test & Trace\)](http://help.loyalzoo.com/en/articles/4222664-track-trace-test-trace.md): Understanding how Loyalzoo can assist you with Track & Trace

### Memberships and Recurring Payments

- [Set up Subscriptions and Handsfree Payments \(Clover\)](http://help.loyalzoo.com/en/articles/1316882-set-up-subscriptions-and-handsfree-payments-clover.md): How to set up recurring payments for subscriptions from your point-of-sale or web dashboard \(previously Memberships & Recurring Payments\)
- [Pay for an order with a card-on-file \(Clover\)](http://help.loyalzoo.com/en/articles/2513467-pay-for-an-order-with-a-card-on-file-clover.md): How to use a customer's stored payment card to pay for their Clover order
- [Closing out recurring payments with Clover](http://help.loyalzoo.com/en/articles/1546468-closing-out-recurring-payments-with-clover.md): Ensuring that recurring payments taken via Loyalzoo are processed in your batches
- [Set up Memberships and Recurring Payments \(Epos Now\)](http://help.loyalzoo.com/en/articles/3763445-set-up-memberships-and-recurring-payments-epos-now.md): How to set up recurring payments for memberships from your point-of-sale
- [Pay for an order with a card-on-file \(Epos Now\)](http://help.loyalzoo.com/en/articles/4305328-pay-for-an-order-with-a-card-on-file-epos-now.md): How to use a customer's stored payment card to pay for their Epos Now order
- [Set up Memberships and Recurring Payments \(GoDaddy/Poynt\)](http://help.loyalzoo.com/en/articles/6984575-set-up-memberships-and-recurring-payments-godaddy-poynt.md): How to set up and use the Memberships and Recurring Payments software on your Poynt POS
- [Set up Memberships and Recurring Payments \(Standard version\)](http://help.loyalzoo.com/en/articles/3739364-set-up-memberships-and-recurring-payments-standard-version.md): How to set up and use the Memberships and Recurring Payments software
- [Scheduling a recurring payment](http://help.loyalzoo.com/en/articles/1306564-scheduling-a-recurring-payment.md): How to set the start date of a payment plan and its duration
- [How to sign up customers to your memberships program](http://help.loyalzoo.com/en/articles/5414116-how-to-sign-up-customers-to-your-memberships-program.md): Find a way that suits your business to sign customers up to your memberships program
- [Adding payment cards to customer profiles](http://help.loyalzoo.com/en/articles/5414129-adding-payment-cards-to-customer-profiles.md): How to store a card-on-file for customers and members
- [Using barcodes/QR codes with the Loyalzoo software](http://help.loyalzoo.com/en/articles/3650645-using-barcodes-qr-codes-with-the-loyalzoo-software.md): How to set up and use barcodes/QR codes with your memberships or loyalty program
- [How to delete or merge member profiles](http://help.loyalzoo.com/en/articles/5315164-how-to-delete-or-merge-member-profiles.md): If you have created a member profile by mistake or duplicates in your customer list, here's how to remove or merge those accounts.
- [Adding a customer profile picture](http://help.loyalzoo.com/en/articles/2464846-adding-a-customer-profile-picture.md): How to add an image to your customer's profile
- [Tracking used membership benefits](http://help.loyalzoo.com/en/articles/2371840-tracking-used-membership-benefits.md): How to set up and use counters so you can monitor the use of membership rewards
- [Automatic rewards for members](http://help.loyalzoo.com/en/articles/3236479-automatic-rewards-for-members.md): Inserting membership benefits to customer orders
- [Membership check-in](http://help.loyalzoo.com/en/articles/3675751-membership-check-in.md): How to set up and use check-ins for Memberships and Recurring Payments
- [Failed payments and expired cards](http://help.loyalzoo.com/en/articles/1494590-failed-payments-and-expired-cards.md): Understanding best practices and the automated retry process for declined and expired cards
- [Authorizations on recurring payments](http://help.loyalzoo.com/en/articles/1330189-authorizations-on-recurring-payments.md): Understanding authorizations \(pre-auths\) and your customer's payment card
- [Reporting and payment history \(Clover\)](http://help.loyalzoo.com/en/articles/1530343-reporting-and-payment-history-clover.md): Understanding where to find reports for payments made via the Memberships and Recurring Payments app
- [Reporting and payment history \(Epos Now\)](http://help.loyalzoo.com/en/articles/13417015-reporting-and-payment-history-epos-now.md): Understanding where to find reports for payments made via the Memberships and Recurring Payments app
- [Refunding a customer's payment \(Clover and GoDaddy/Poynt\)](http://help.loyalzoo.com/en/articles/3763410-refunding-a-customer-s-payment-clover-and-godaddy-poynt.md): How to refund recurring and one-time payments via your POS system
- [Refunding a customer's one-time or recurring payment \(Epos Now and non-integrated\)](http://help.loyalzoo.com/en/articles/3181020-refunding-a-customer-s-one-time-or-recurring-payment-epos-now-and-non-integrated.md): How to refund payments performed with Memberships & Recurring Payments
- [Cancelling a customer's payment cycle](http://help.loyalzoo.com/en/articles/3180973-cancelling-a-customer-s-payment-cycle.md): How to stop a customer's membership
- [Editing a customer's billing cycle](http://help.loyalzoo.com/en/articles/2424942-editing-a-customer-s-billing-cycle.md): How to edit and change the details of your customer's subscription
- [Editing a customer's card details](http://help.loyalzoo.com/en/articles/2742973-editing-a-customer-s-card-details.md): How to update a customer's payment card
- [Online Memberships](http://help.loyalzoo.com/en/articles/9301673-online-memberships.md): How to use web links to set up online memberships
- [Adding and using credits with subscription billing](http://help.loyalzoo.com/en/articles/5365959-adding-and-using-credits-with-subscription-billing.md): How to automatically add credits to paying members accounts and use available credit for purchases

### Customer Groups

- [How to create specific rewards for groups](http://help.loyalzoo.com/en/articles/13484052-how-to-create-specific-rewards-for-groups.md): Learn how to create group specific rewards
- [How to set up messages for groups](http://help.loyalzoo.com/en/articles/13484326-how-to-set-up-messages-for-groups.md): Learn how to set up messages for customer groups
- [How to create a manual group](http://help.loyalzoo.com/en/articles/13483396-how-to-create-a-manual-group.md): Learn how to create a manual customer group
- [How to create a SMART Customer Group](http://help.loyalzoo.com/en/articles/13483693-how-to-create-a-smart-customer-group.md): Learn how to create a SMART customer Group
- [How to give bonus points to specific customer groups](http://help.loyalzoo.com/en/articles/13513954-how-to-give-bonus-points-to-specific-customer-groups.md): Learn how to set up bonus points
- [Loyalzoo Engage](http://help.loyalzoo.com/en/articles/13514477-loyalzoo-engage.md): Learn more about our Loyalzoo Engage features

### Marketing to your customers

- [How to set up a marketing promotion](http://help.loyalzoo.com/en/articles/77547-how-to-set-up-a-marketing-promotion.md): Learn how to create and send promotions to your customers
- [Creating a great promotional campaign](http://help.loyalzoo.com/en/articles/388895-creating-a-great-promotional-campaign.md): Find here some hot tips on creating your promotional campaign. Drive your customers back in-store and increase their spending habits
- [Communication channels](http://help.loyalzoo.com/en/articles/1372987-communication-channels.md): How the Loyalzoo platform allows you to communicate with your customers via SMS, email or push notification
- [Built in Customer Groups](http://help.loyalzoo.com/en/articles/1372515-built-in-customer-groups.md): Understanding how New, Slipping Away and Birthday Reward customers are calculated and when they will receive a promotion
- [How to set up Built In Groups](http://help.loyalzoo.com/en/articles/423845-how-to-set-up-built-in-groups.md): Built In Group segments your customers into VIP, New, "Slipping away," and Birthday Reward sending automatic promotions to drive customers back in-store
- [Setting up double points](http://help.loyalzoo.com/en/articles/1316592-setting-up-double-points.md): How to turn on automatic double points and incentivise your customers to spend more in-store
- [Recurring Double Points](http://help.loyalzoo.com/en/articles/8174764-recurring-double-points.md): How to set up recurring double points
- [Loyalzoo Messaging Credits](http://help.loyalzoo.com/en/articles/13342091-loyalzoo-messaging-credits.md): Learn more about how messaging credits work with Loyalzoo
- [How to purchase extra messaging credits](http://help.loyalzoo.com/en/articles/13342088-how-to-purchase-extra-messaging-credits.md): Need extra messaging credits? This article explains how!
- [How to increase SMS/WhatsApp delivery rates](http://help.loyalzoo.com/en/articles/8239302-how-to-increase-sms-whatsapp-delivery-rates.md): How to avoid messaging spam filters
- [Enabling or disabling SMS or WhatsApp messaging](http://help.loyalzoo.com/en/articles/13430711-enabling-or-disabling-sms-or-whatsapp-messaging.md): How to turn off SMS/WhatsApp messages from dashboard

### Loyalzoo Payments

- [Loyalzoo Payments](http://help.loyalzoo.com/en/articles/13224167-loyalzoo-payments.md): Payment processing made better

### Lucky Loyalty

- [How to set up your Punch Loyalty program](http://help.loyalzoo.com/en/articles/6069484-how-to-set-up-your-punch-loyalty-program.md): A complete guide to setting up your Punchcard program

### Account management

- [Passwords and usernames](http://help.loyalzoo.com/en/articles/4440499-passwords-and-usernames.md): How to retrieve and reset your Loyalzoo logins
- [How to use Loyalzoo across multiple locations](http://help.loyalzoo.com/en/articles/6811705-how-to-use-loyalzoo-across-multiple-locations.md): Learn how Loyalzoo works across multiple locations
- [Want to stop using Loyalzoo?](http://help.loyalzoo.com/en/articles/425162-want-to-stop-using-loyalzoo.md): How to cancel your Loyalzoo subscription
- [How to add a review link](http://help.loyalzoo.com/en/articles/9115514-how-to-add-a-review-link.md): Loyalzoo review link connection
- [Connect your Mailchimp account to Loyalzoo](http://help.loyalzoo.com/en/articles/3206073-connect-your-mailchimp-account-to-loyalzoo.md): How to import Mailchimp contacts automatically into your Loyalzoo customer list
- [How to reset all of your customers points](http://help.loyalzoo.com/en/articles/11840825-how-to-reset-all-of-your-customers-points.md): Loyalzoo allows merchants to permanently reset all customer points and stamps to zero through a simple process
- [Adding additional users](http://help.loyalzoo.com/en/articles/15121341-adding-additional-users.md): How to Add More Email Logins to Your Loyalzoo Account

### Automations

- [Add new Loyalzoo customers into a spreadsheet](http://help.loyalzoo.com/en/articles/4090353-add-new-loyalzoo-customers-into-a-spreadsheet.md): Creating Loyalzoo customers automatically in a Google sheet
- [Automating actions with your memberships](http://help.loyalzoo.com/en/articles/12688609-automating-actions-with-your-memberships.md): Zapier automations driven by Loyalzoo Webhook events
- [Create customers in Loyalzoo from a Google Sheet](http://help.loyalzoo.com/en/articles/4090279-create-customers-in-loyalzoo-from-a-google-sheet.md): Create new loyalty customer profiles in Loyalzoo from customer data in a Google Sheet

## Français

### Digital Loyalty \(Rewards program\)

- [Quelles récompenses devrais-je définir pour mon programme de fidélité basé sur des points?](http://help.loyalzoo.com/fr/articles/76017-quelles-recompenses-devrais-je-definir-pour-mon-programme-de-fidelite-base-sur-des-points.md): Comment décider quelles récompenses sont les meilleures pour le programme de fidélité de votre entreprise
- [Comment appliquer votre image de marque](http://help.loyalzoo.com/fr/articles/1148852-comment-appliquer-votre-image-de-marque.md): Augmenter la notoriété de la marque - Les clients peuvent voir votre marque avec votre nouveau programme de fidélité
- [Comment configurer votre programme de fidélité numérique \(Clover\)](http://help.loyalzoo.com/fr/articles/425079-comment-configurer-votre-programme-de-fidelite-numerique-clover.md): Un guide pour configurer votre programme de fidélité numérique et utiliser le logiciel Loyalzoo
- [Attribuer des points à l'aide de l'application Clover Customers](http://help.loyalzoo.com/fr/articles/1384875-attribuer-des-points-a-l-aide-de-l-application-clover-customers.md): Comment utiliser l'application Customers avec Clover pour démarrer une commande et donner des points de fidélité
- [Émission de points de fidélité à l'aide de l'application Orders, Dining et Tables \(Clover\)](http://help.loyalzoo.com/fr/articles/1567496-emission-de-points-de-fidelite-a-l-aide-de-l-application-orders-dining-et-tables-clover.md): Comment démarrer une commande via l'application Orders, Dining ou Tables sur Clover et attribuer des points clients
- [Modifier les points automatiques \(Clover et Epos Now\)](http://help.loyalzoo.com/fr/articles/844680-modifier-les-points-automatiques-clover-et-epos-now.md): Apprenez à modifier le nombre de points attribués automatiquement à certains objets de l'inventaire.
- [Comment configurer votre programme de fidélité numérique \(non intégré\)](http://help.loyalzoo.com/fr/articles/1490804-comment-configurer-votre-programme-de-fidelite-numerique-non-integre.md): Un guide pour configurer votre programme de fidélité numérique et utiliser le logiciel Loyalzoo
- [Comment installer Loyalzoo sur un périphérique ou un système EPOS](http://help.loyalzoo.com/fr/articles/420297-comment-installer-loyalzoo-sur-un-peripherique-ou-un-systeme-epos.md): Guide de configuration de Loyalzoo sur votre ordinateur, votre tablette ou votre système de point de vente
- [Installer le logiciel Loyalzoo sur un système de point de vente basé sur Windows](http://help.loyalzoo.com/fr/articles/422446-installer-le-logiciel-loyalzoo-sur-un-systeme-de-point-de-vente-base-sur-windows.md): Apprenez à installer Loyalzoo sur un système de point de vente à écran tactile basé sur Windows
- [Comment les clients peuvent s'inscrire et checkin à votre programme de fidélité sur une tablette](http://help.loyalzoo.com/fr/articles/492777-comment-les-clients-peuvent-s-inscrire-et-checkin-a-votre-programme-de-fidelite-sur-une-tablette.md): Configurer Loyalzoo sur une tablette orientée client afin que les clients puissent s'auto-enregistrer dans votre magasin
- [Mettre à jour un solde de points client](http://help.loyalzoo.com/fr/articles/418957-mettre-a-jour-un-solde-de-points-client.md): Comment corriger les erreurs de solde de points client
- [Utiliser la récompense d'un client](http://help.loyalzoo.com/fr/articles/1382448-utiliser-la-recompense-d-un-client.md): Comment utiliser une récompense client une fois son objectif atteint
- [Modification des détails d'un client](http://help.loyalzoo.com/fr/articles/1382540-modification-des-details-d-un-client.md): Comment modifier le profil de fidélité d'un client, y compris son nom, ses coordonnées et ses commentaires
- [Affichage de l'historique des transactions d'un client](http://help.loyalzoo.com/fr/articles/952718-affichage-de-l-historique-des-transactions-d-un-client.md): Comment afficher l'historique des transactions d'un client
- [Votre programme de fidélité et le règlement général sur la protection des données](http://help.loyalzoo.com/fr/articles/1938162-votre-programme-de-fidelite-et-le-reglement-general-sur-la-protection-des-donnees.md): Vos exigences lorsque vous utilisez Loyalzoo Digital Loyalty et que vous vous conformez au GDPR en magasin
- [Comment configurer votre programme de fidélité numérique \(Poynt et SmartPay - Bronze\)](http://help.loyalzoo.com/fr/articles/2371610-comment-configurer-votre-programme-de-fidelite-numerique-poynt-et-smartpay-bronze.md): Un guide pour configurer votre programme de fidélité numérique et utiliser le logiciel Loyalzoo

### Memberships and Recurring Payments

- [Configurer les adhésions et les paiements récurrents](http://help.loyalzoo.com/fr/articles/1316882-configurer-les-adhesions-et-les-paiements-recurrents.md): Comment configurer des paiements récurrents ou les adhésions à partir de votre point de vente ou de votre tableau de bord Web
- [Clôture des paiements récurrents avec Clover](http://help.loyalzoo.com/fr/articles/1546468-cloture-des-paiements-recurrents-avec-clover.md): Assurez-vous que les paiements récurrents effectués via Loyalzoo sont traités dans vos lots
- [Planification d'un paiement récurrent](http://help.loyalzoo.com/fr/articles/1306564-planification-d-un-paiement-recurrent.md): Comment définir la date de début d'un plan de paiement et sa durée
- [Ajout d'une photo de profil client](http://help.loyalzoo.com/fr/articles/2464846-ajout-d-une-photo-de-profil-client.md): Comment ajouter une image au profil de votre client
- [Enregistrez l'utilisation des récompenses d'adhésion](http://help.loyalzoo.com/fr/articles/2371840-enregistrez-l-utilisation-des-recompenses-d-adhesion.md): Comment configurer et utiliser des compteurs pour pouvoir surveiller l'utilisation des récompenses d'adhésion
- [Récompenses automatiques pour les abonnés](http://help.loyalzoo.com/fr/articles/3236479-recompenses-automatiques-pour-les-abonnes.md): Application automatique des avantages de l'adhésion aux commandes des clients
- [Paiements échoués et cartes expirées](http://help.loyalzoo.com/fr/articles/1494590-paiements-echoues-et-cartes-expirees.md): Comprendre les meilleures pratiques et le processus de nouvelle tentative automatisé pour les cartes refusées et expirées
- [Préautorisations sur la carte de paiement de votre client](http://help.loyalzoo.com/fr/articles/1330189-preautorisations-sur-la-carte-de-paiement-de-votre-client.md): Comprendre la préautorisation sur la carte de paiement de votre client
- [Rapports de paiement et historique des transactions](http://help.loyalzoo.com/fr/articles/1530343-rapports-de-paiement-et-historique-des-transactions.md): Comprendre où trouver des rapports pour les paiements effectués via l'application Adhésions et paiements récurrents
- [Remboursement d'un paiement unique ou récurrent d'un client](http://help.loyalzoo.com/fr/articles/3181020-remboursement-d-un-paiement-unique-ou-recurrent-d-un-client.md): Comment rembourser les paiements effectués avec les Adhésions et les Paiements Récurrents
- [Annulation du cycle de paiement d'un client](http://help.loyalzoo.com/fr/articles/3180973-annulation-du-cycle-de-paiement-d-un-client.md): Comment arrêter l'adhésion d'un client
- [Modifier le cycle de facturation d'un client](http://help.loyalzoo.com/fr/articles/2424942-modifier-le-cycle-de-facturation-d-un-client.md): Comment modifier les détails de l'abonnement de votre client
- [Mettre à jour les détails de la carte client](http://help.loyalzoo.com/fr/articles/2742973-mettre-a-jour-les-details-de-la-carte-client.md): Comment mettre à jour la carte de crédit d'un client

### Account management

- [Voulez-vous mettre fin à votre abonnement Loyalzoo?](http://help.loyalzoo.com/fr/articles/425162-voulez-vous-mettre-fin-a-votre-abonnement-loyalzoo.md): Comment annuler votre essai gratuit de Loyalzoo ou votre abonnement payant, ou mettre à niveau/rétrograder

## Italiano

### Per iniziare \(Digital Loyalty\)

- [Quali sono i migliori premi per il mio programma fedeltà basato su punti?](http://help.loyalzoo.com/it/articles/76017-quali-sono-i-migliori-premi-per-il-mio-programma-fedelta-basato-su-punti.md): Come decidere quali bonus fedeltà sono più adatti alla tua attività
- [Come applicare il tuo marchio](http://help.loyalzoo.com/it/articles/1148852-come-applicare-il-tuo-marchio.md): Stai cercando di aumentare la consapevolezza del marchio? Associa il tuo marchio al tuo nuovo programma fedeltà
- [Come promuovere il tuo programma fedeltà](http://help.loyalzoo.com/it/articles/77693-come-promuovere-il-tuo-programma-fedelta.md): Immagini per promuovere il tuo programma fedeltà sul tuo sito web / social media e copie digitali di materiale di marketing POS.
- [Come registrare i clienti nel negozio \(soluzione tablet\)](http://help.loyalzoo.com/it/articles/492777-come-registrare-i-clienti-nel-negozio-soluzione-tablet.md): Installa Loyalzoo su un tablet rivolto al cliente in modo che i clienti possano effettuare il check-in nel tuo negozio
- [Aggiornamento di un saldo punti cliente](http://help.loyalzoo.com/it/articles/418957-aggiornamento-di-un-saldo-punti-cliente.md): Come correggere gli errori dei punti fedeltà
- [Punti manuali sul tuo "Smart POS"](http://help.loyalzoo.com/it/articles/875661-punti-manuali-sul-tuo-smart-pos.md): Come assegnare manualmente i punti sul terminale di pagamento
- [Come eliminare o unire i profili dei clienti](http://help.loyalzoo.com/it/articles/418926-come-eliminare-o-unire-i-profili-dei-clienti.md): Se hai creato un cliente per errore o un duplicato nell'elenco dei clienti, ecco come rimuovere o unire questi account
- [Modifica i dettagli di un cliente](http://help.loyalzoo.com/it/articles/1382540-modifica-i-dettagli-di-un-cliente.md): Come modificare il profilo fedeltà di un cliente, inclusi nome, dettagli di contatto e aggiunta di una nota
- [Visualizza la cronologia delle transazioni di un cliente](http://help.loyalzoo.com/it/articles/952718-visualizza-la-cronologia-delle-transazioni-di-un-cliente.md): Come visualizzare la cronologia delle transazioni di un cliente
- [Dare punti fedeltà con e-commerce o sistemi di ordinazione online](http://help.loyalzoo.com/it/articles/418946-dare-punti-fedelta-con-e-commerce-o-sistemi-di-ordinazione-online.md): Come utilizzare Zapier per collegare il tuo account Loyalzoo con altri sistemi e automatizzare i punti fedeltà per gli ordini online
- [Abilita la riscossione online dei premi](http://help.loyalzoo.com/it/articles/2517302-abilita-la-riscossione-online-dei-premi.md): Offri ai tuoi clienti l'opportunità di riscattare i loro premi online
- [Come impostare il tuo programma fedeltà \(Poynt\)](http://help.loyalzoo.com/it/articles/3608861-come-impostare-il-tuo-programma-fedelta-poynt.md): Una guida per impostare il tuo programma fedeltà e utilizzare Loyalzoo nella tua attività
- [Come impostare il programma di fidelizzazione digitale \(Poynt\)](http://help.loyalzoo.com/it/articles/2371610-come-impostare-il-programma-di-fidelizzazione-digitale-poynt.md): Una guida all'uso del software Loyalzoo Digital Loyalty

### Promuovi il tuo programma fedeltà

- [Come impostare una promozione di marketing](http://help.loyalzoo.com/it/articles/77547-come-impostare-una-promozione-di-marketing.md): Scopri come creare e inviare promozioni ai tuoi clienti
- [Crea un'eccellente campagna promozionale](http://help.loyalzoo.com/it/articles/388895-crea-un-eccellente-campagna-promozionale.md): Trova qui alcuni suggerimenti utili per creare la tua campagna promozionale. Aumentare le visite dei clienti e le abitudini di spesa
- [Canali di comunicazione](http://help.loyalzoo.com/it/articles/1372987-canali-di-comunicazione.md): La piattaforma Loyalzoo ti consente di comunicare con i tuoi clienti via SMS, e-mail o notifica push
- [Segmenti di clienti di marketing a mani libere](http://help.loyalzoo.com/it/articles/1372515-segmenti-di-clienti-di-marketing-a-mani-libere.md): Scopri come vengono calcolati i clienti VIP nuovi e "persi" e quando riceveranno una promozione
- [Come impostare il marketing a mani libere](http://help.loyalzoo.com/it/articles/423845-come-impostare-il-marketing-a-mani-libere.md): Il marketing a mani libere invia promozioni automatiche ai segmenti di clienti VIP, nuovi e "persi"
- [Impostazione dei punti doppi](http://help.loyalzoo.com/it/articles/1316592-impostazione-dei-punti-doppi.md): Come attivare i doppi punti automatici e incoraggiare i tuoi clienti a spendere di più nel negozio

### Gestione contabile

- [Vuoi terminare l'abbonamento Loyalzoo?](http://help.loyalzoo.com/it/articles/425162-vuoi-terminare-l-abbonamento-loyalzoo.md): Come annullare la prova gratuita di Loyalzoo o l'abbonamento a pagamento o l'aggiornamento / il downgrade

## Español

### Empezar \(Digital Loyalty\)

- [¿Qué recompensas debo establecer para mi programa de fidelización en función de los puntos?](http://help.loyalzoo.com/es/articles/76017-que-recompensas-debo-establecer-para-mi-programa-de-fidelizacion-en-funcion-de-los-puntos.md): Cómo decidir qué recompensas se adaptarían mejor al programa de fidelización de su empresa
- [Cómo aplicar tu marca](http://help.loyalzoo.com/es/articles/1148852-como-aplicar-tu-marca.md): ¿Estás buscando aumentar el conocimiento de la marca? Ahora sus clientes pueden asociar su marca con su nuevo programa de fidelización
- [Cómo configurar su programa de fidelización digital \(Clover y SmartPay\)](http://help.loyalzoo.com/es/articles/425079-como-configurar-su-programa-de-fidelizacion-digital-clover-y-smartpay.md): Una guía para configurar su programa de fidelización digital y usar el software Loyalzoo
- [Asigna puntos usando la aplicación Clover Customers](http://help.loyalzoo.com/es/articles/1384875-asigna-puntos-usando-la-aplicacion-clover-customers.md): Cómo usar la aplicación Customers con Clover para iniciar un pedido y otorgar puntos de fidelidad
- [Emitir puntos de fidelidad utilizando la aplicación para Orders, Dining o Tables \(Clover\)](http://help.loyalzoo.com/es/articles/1567496-emitir-puntos-de-fidelidad-utilizando-la-aplicacion-para-orders-dining-o-tables-clover.md): Cómo iniciar un pedido a través de la aplicación de Orders, Dining o Tables en Clover y otorgar puntos a los clientes
- [Modificar puntos automáticos \(Clover y Epos Now\)](http://help.loyalzoo.com/es/articles/844680-modificar-puntos-automaticos-clover-y-epos-now.md): Aprenda cómo cambiar la cantidad de puntos otorgados automáticamente para ciertos artículos de inventario
- [Comience con Loyalzoo para Epos ahora](http://help.loyalzoo.com/es/articles/425083-comience-con-loyalzoo-para-epos-ahora.md): Aprenda cómo configurar y lanzar su programa de fidelización en Epos Now
- [Vea su lista de clientes de Epos Now POS](http://help.loyalzoo.com/es/articles/1163691-vea-su-lista-de-clientes-de-epos-now-pos.md): Para que su lista de clientes de lealtad sea visible desde su Epos Now POS, debe ajustar algunas configuraciones
- [Cómo configurar su programa de fidelización digital \(no integrado\)](http://help.loyalzoo.com/es/articles/1490804-como-configurar-su-programa-de-fidelizacion-digital-no-integrado.md): Una guía para configurar su programa de fidelización digital y usar el software Loyalzoo
- [Cómo instalar Loyalzoo en un dispositivo o EPOS](http://help.loyalzoo.com/es/articles/420297-como-instalar-loyalzoo-en-un-dispositivo-o-epos.md): Una guía sobre cómo configurar Loyalzoo en su computadora, tableta o sistema POS
- [Instale Loyalzoo en un sistema POS basado en Windows](http://help.loyalzoo.com/es/articles/422446-instale-loyalzoo-en-un-sistema-pos-basado-en-windows.md): Aprenda a instalar el software Loyalzoo en un punto de venta de pantalla táctil basado en Windows
- [Cómo los clientes pueden inscribirse en el programa de fidelización en una tableta \(solución de tableta\)](http://help.loyalzoo.com/es/articles/492777-como-los-clientes-pueden-inscribirse-en-el-programa-de-fidelizacion-en-una-tableta-solucion-de-tableta.md): Configure Loyalzoo en modo cliente en una tableta para que los clientes se registren en su tienda
- [Actualizar puntos de clientes](http://help.loyalzoo.com/es/articles/418957-actualizar-puntos-de-clientes.md): Cómo corregir los puntos dados a un cliente por error
- [Puntos manuales en su sistema de punto de venta](http://help.loyalzoo.com/es/articles/875661-puntos-manuales-en-su-sistema-de-punto-de-venta.md): Cómo otorgar puntos manualmente en su sistema de punto de venta
- [Canjear la recompensa de un cliente](http://help.loyalzoo.com/es/articles/1382448-canjear-la-recompensa-de-un-cliente.md): Cómo canjear la recompensa de un cliente una vez que alcanza un objetivo de recompensa establecido
- [Editar los detalles de un cliente](http://help.loyalzoo.com/es/articles/1382540-editar-los-detalles-de-un-cliente.md): Cómo editar el perfil de fidelidad de un cliente, incluido su nombre, datos de contacto y agregar una nota
- [Affichage de l'historique des transactions d'un client](http://help.loyalzoo.com/es/articles/952718-affichage-de-l-historique-des-transactions-d-un-client.md): Comment afficher l'historique des transactions d'un client
- [Su programa de fidelización y el Reglamento general de protección de datos](http://help.loyalzoo.com/es/articles/1938162-su-programa-de-fidelizacion-y-el-reglamento-general-de-proteccion-de-datos.md): Sus requisitos al usar Loyalzoo Digital Loyalty y cumplir con GDPR en la tienda
- [Comment configurer votre programme de fidélité numérique \(Poynt et SmartPay - Bronze\)](http://help.loyalzoo.com/es/articles/2371610-comment-configurer-votre-programme-de-fidelite-numerique-poynt-et-smartpay-bronze.md): Un guide pour configurer votre programme de fidélité numérique et utiliser le logiciel Loyalzoo

### Memberships and recurring payments

- [Configurar membresías y pagos recurrentes](http://help.loyalzoo.com/es/articles/1316882-configurar-membresias-y-pagos-recurrentes.md): Cómo configurar pagos recurrentes para membresías desde su punto de venta o desde el panel de control en línea de Clover
- [Pague un pedido con la tarjeta de pago guardada de un cliente](http://help.loyalzoo.com/es/articles/2513467-pague-un-pedido-con-la-tarjeta-de-pago-guardada-de-un-cliente.md): Cómo pagar el pedido de un cliente con una tarjeta de pago almacenada
- [Cerrar pagos recurrentes con Clover](http://help.loyalzoo.com/es/articles/1546468-cerrar-pagos-recurrentes-con-clover.md): Asegúrese de que los pagos recurrentes realizados a través de Loyalzoo se procesen en su cuenta bancaria
- [Programe un pago recurrente](http://help.loyalzoo.com/es/articles/1306564-programe-un-pago-recurrente.md): Cómo establecer la fecha de inicio de un plan de pago y su duración
- [Agregar una foto de perfil del cliente](http://help.loyalzoo.com/es/articles/2464846-agregar-una-foto-de-perfil-del-cliente.md): Cómo agregar una imagen al perfil de su cliente
- [Registrar el uso de los beneficios de membresía](http://help.loyalzoo.com/es/articles/2371840-registrar-el-uso-de-los-beneficios-de-membresia.md): Cómo configurar y usar contadores para que pueda controlar el uso de recompensas de membresía
- [Rastree los beneficios utilizados por los miembros que pagan](http://help.loyalzoo.com/es/articles/3236479-rastree-los-beneficios-utilizados-por-los-miembros-que-pagan.md): Cómo configurar y usar contadores para que pueda monitorear el uso de recompensas de membresía
- [Pagos fallidos y tarjetas caducadas](http://help.loyalzoo.com/es/articles/1494590-pagos-fallidos-y-tarjetas-caducadas.md): Comprender las mejores prácticas y el proceso de reintento automatizado para tarjetas rechazadas y caducadas
- [Autorizaciones de pago de facturación recurrente](http://help.loyalzoo.com/es/articles/1330189-autorizaciones-de-pago-de-facturacion-recurrente.md): Comprenda la autorización de la tarjeta de pago de su cliente
- [Informes de pago e historial de transacciones](http://help.loyalzoo.com/es/articles/1530343-informes-de-pago-e-historial-de-transacciones.md): Dónde encontrar informes de pago realizados a través de la aplicación Membresías y pagos recurrentes
- [Reembolso del pago único o recurrente de un cliente](http://help.loyalzoo.com/es/articles/3181020-reembolso-del-pago-unico-o-recurrente-de-un-cliente.md): Cómo reembolsar los pagos realizados con Membresías y Pagos Recurrentes
- [Cancelar el ciclo de pago de un cliente](http://help.loyalzoo.com/es/articles/3180973-cancelar-el-ciclo-de-pago-de-un-cliente.md): Cómo detener la membresía de un cliente
- [Editar el ciclo de facturación de un cliente](http://help.loyalzoo.com/es/articles/2424942-editar-el-ciclo-de-facturacion-de-un-cliente.md): Cómo editar y cambiar los detalles de suscripción de su cliente
- [Editar los detalles de la tarjeta de un cliente](http://help.loyalzoo.com/es/articles/2742973-editar-los-detalles-de-la-tarjeta-de-un-cliente.md): Cómo actualizar la tarjeta de pago de un cliente

###  Marketing para sus clientes

- [Cómo configurar una promoción de marketing](http://help.loyalzoo.com/es/articles/77547-como-configurar-una-promocion-de-marketing.md): Cómo la plataforma Loyalzoo le permite comunicarse con sus clientes a través de SMS, correo electrónico o notificación automática
- [Creando una gran campaña promocional](http://help.loyalzoo.com/es/articles/388895-creando-una-gran-campana-promocional.md): Consejos para crear su campaña promocional. Haga que sus clientes vuelvan a la tienda y aumente sus hábitos de gasto

###  Gestiona tu cuenta

- [¿Quieres detener tu suscripción a Loyalzoo?](http://help.loyalzoo.com/es/articles/425162-quieres-detener-tu-suscripcion-a-loyalzoo.md): Cómo cancelar su prueba gratuita de Loyalzoo o su suscripción paga, o actualizar/rebajar