Sometimes the device you are running Loyalzoo on can contribute to seeing minor visual problems. Here's a quick list of checks to perform before escalating issues to the Loyalzoo team.

For integrated devices such as Clover, SmartPay or Epos Now:

  1. Try to tap on Loyalzoo admin and let it load till you see the admin screen appear, this systematically forces a reboot on our end.
  2. Try turning the device off and back on. You should be performing this action at least once a week to ensure all software updates are being pushed to your device. 
  3. Make sure your internet is up and running, our system relies on having a good internet connection. If your internet has recently dropped out you may need to perform the above steps to get re-connected to Loyalzoo. 
  4. If all of the above hasn't worked, please report the problem to Loyalzoo ASAP so we can fix this issue promptly. The more descriptive you are in your problem the better, so we can form a solution and find you a response. Please use the following steps to report the problem:
  • Be as descriptive as possible when reporting the problem, including what you see and what you did when the issue started occurring 
  • Let us know when the problem started happening
  • What device you are using, down to the type for example if you are using Clover tell us if you are using the Station, Mini or Flex
  • If possible, please take a photo or screenshot of the problem and send it to us. Sometimes seeing what you see, immediately points out the problem

If you are using a computer, smartphone or tablet, please use the following steps to resolve minor issues:

  1. Refresh your browser/open a new one or use the refresh button on your customer list
  2. Try turning the device off and back on
  3. Make sure your internet is up and running, our system relies on having a good internet connection
  4. If all of the above hasn't worked, please report the problem to Loyalzoo ASAP so we can fix this issue promptly. The more descriptive you are in your problem the better, so we can form a solution and find you a response. Please use the following steps to report the problem:
  • Be as descriptive as possible when reporting the problem, including what you see and what you did when the issue started occurring 
  • Let us know when the problem started happening
  • What device you are using. If you are using a computer, tell us what browser you are using. If you are using a smartphone or tablet, tell us if it's Android or IOS.
  • If possible, please take a photo or screenshot of the problem and send it to us. Sometimes seeing what you see, immediately points out the problem
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